Customer Care
Shipping & Delivery
Carefully packed in the UK and sent to you wherever you are in the world.
We keep our shipping straightforward, with clear delivery options at checkout and tracking wherever the service allows.
Casa Artisans is based in the UK and we ship internationally. Because our slippers are made and sourced in small batches, some products may have slightly different dispatch times.
Our Shipping Offer
Free UK shipping on orders over £50
For smaller UK orders, standard delivery is charged at the rate shown at checkout. International shipping is calculated according to destination and service.
Delivery Rates
What will shipping cost?
Our exact shipping price is shown at checkout once you enter your delivery address. The guide below gives an indication of the rates we aim to keep close to our current UK and international shipping costs.
| Destination | Typical delivery | Indicative shipping |
|---|---|---|
| United Kingdom | 2–4 working days | From £4.95 |
| Europe | 3–7 working days | From £12.95 |
| United States & Canada | 5–10 working days | From £18.95 |
| Australia & New Zealand | 7–14 working days | From £24.95 |
| Rest of World | 7–14+ working days | Calculated at checkout |
From Our Door to Yours
How delivery works
01 · Order
Place your order
Once your order is placed, you’ll receive confirmation by email with your order details.
02 · Dispatch
We prepare your parcel
Orders are carefully checked and packed before being handed to our delivery partner.
03 · Delivery
Follow your parcel
Where tracking is available, we’ll send your tracking information so you can follow its progress.
A note about dispatch times
Most orders are dispatched within 1–3 working days. During busy seasonal periods, dispatch may take a little longer. If an item has a different dispatch time, we’ll make this clear on the product page.
International delivery
We ship Casa Artisans products to customers around the world, subject to available postal services and destination restrictions.
International delivery times are estimates rather than guarantees and can be affected by customs processing, local postal services and seasonal demand.
Any import duties, customs charges or local taxes that may apply to an international order are the responsibility of the recipient.
Good to Know
A few useful details
01
Tracking
Tracking is provided where available for the selected delivery service.
02
Delivery address
Please check your delivery address carefully before completing your order. We cannot be responsible for delays caused by an incorrect address.
03
Delayed parcels
If your parcel appears to be delayed, please contact us and we’ll help you check its progress with the carrier.
Customer Care
Looking for something else?
We’ve kept our customer care information simple, with dedicated guides for the questions customers ask most.
Casa Artisans
Questions about your order?
If you need help with delivery, tracking or an existing order, we’re happy to help.