Casa Artisans
Privacy Policy
How we collect, use, and protect your information when you visit Casa Artisans or place an order with us.
Last updated: September 2026
Who we are
This Privacy Policy explains how Casa Artisans (“we”, “us”, or “our”) collects and uses personal information when you visit our website, browse our products, or place an order.
Casa Artisans is the trading name of Casa Artisans.
For the purposes of UK data protection law, we are the data controller responsible for the personal information we collect through this website.
Information we collect
We collect information that you provide to us directly, as well as certain information generated when you use our website.
Information you provide
When you place an order, contact us, or otherwise interact with Casa Artisans, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and purchase information
- Messages or other information you send to us
Information collected automatically
When you browse our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.
This information helps us understand how our website is being used and improve its performance and usability.
How we use your information
We only use personal information where we have a lawful basis for doing so under applicable data protection law.
Depending on how you interact with Casa Artisans, we may use your information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Respond to questions and customer service enquiries
- Process payments and prevent fraudulent transactions
- Maintain and improve our website
- Understand how customers use our products and website
- Meet our legal and accounting obligations
- Send marketing communications where you have consented to receive them
Our lawful bases
Depending on the circumstances, our lawful basis for processing your information may include:
- Contract: where processing is necessary to fulfil an order or provide a service you have requested.
- Legal obligation: where we need to retain or process information to comply with the law.
- Legitimate interests: where processing is reasonably necessary to operate, improve, and protect our business, provided your rights are not overridden.
- Consent: where we have asked for and received your permission, for example for certain marketing communications or non-essential cookies.
Your information is yours.
We do not sell your personal information. We use the information we need to fulfil orders, provide customer service, operate our website, and, where appropriate, communicate with you about Casa Artisans.
How long we keep information
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
Information relating to purchases may need to be retained for longer periods where required for accounting, tax, legal, or regulatory purposes.
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Your privacy rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
Depending on the circumstances, these may include the right:
- To request access to the personal information we hold about you
- To ask us to correct inaccurate or incomplete information
- To ask us to delete your personal information in certain circumstances
- To ask us to restrict processing in certain circumstances
- To object to certain types of processing
- To withdraw consent where processing is based on consent
- To request certain information in a portable format
These rights are not absolute and may depend on the legal basis for processing and the circumstances of your request.
If you would like to exercise one of these rights, please contact us using the details at the end of this policy.
Marketing communications
If you choose to subscribe to Casa Artisans marketing communications, we may use your email address to send information about products, collections, journal articles, offers, or other Casa Artisans news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing does not affect essential communications relating to an order you have placed.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
International data transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
Children’s information
Our website is not intended for children to purchase products independently. We do not knowingly collect personal information from children for marketing purposes.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.
When we make changes, we will update the date shown at the beginning of this policy.
Contact Casa Artisans
If you have a question about this Privacy Policy or would like to exercise one of your data protection rights, please contact us.
Casa Artisans
Email: [email protected]
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the UK.