Customer Care
Everything you need, in one place.
From finding the right fit to caring for organic wool felt and alpaca hides, our guides bring together the information you need before and after your purchase.
01
Size & Fit
Find your best fit and understand how our natural wool slippers settle comfortably to your feet.
02
Shipping & Delivery
Everything you need to know about delivery times, shipping rates, and receiving your order.
03
Returns & Exchanges
Simple guidance on returns, exchanges, and what to do if your slippers aren’t quite right.
04
Care Guide
Learn how to care for organic wool felt, alpaca hides, and sheep shearling so your slippers last beautifully.
05
Frequently Asked Questions
Quick answers to common questions about our materials, slippers, fit, care, and orders.
06
Contact Us
If you need a little more help, we’re always happy to answer your questions directly.
Natural Materials
Organic wool felt, upcycled alpaca hides, and sheep shearling selected for warmth and breathability.
Artisan Made
Crafted using traditional wet-felting and hand-stitching techniques in small artisan workshops.
Small Batches
Considered, limited production over mass manufacturing—focusing on longevity over volume.
Made Responsibly
Direct partnerships with small family workshops in Nepal and Peru, ensuring fair wages and dignified work.
Have a question?
We’re happy to help with anything you can’t find in our guides.